Last Updated: [27.02.2026]
1. Introduction
Welcome to Convonook (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our AI‑based consultancy services, including the design, development, deployment, and management of AI chatbots and voice agents (“Services”).
By using our Services or signing a Service Agreement, you (“Client”) agree to be bound by these Terms.
These Terms work together with our Privacy Policy, which forms an integral part of your agreement with us.
2. Nature of Services & AI Disclaimers
2.1 Managed‑Service Model
Convonook provides a managed AI solution in which we design, deploy, and maintain bots on your behalf.
2.2 “As‑Is” and “As‑Available”
All AI services are provided as‑is and as‑available, without guarantees of accuracy, speed, reliability, uptime, or perfect performance.
2.3 AI Output Limitations
AI systems may generate inaccurate, incomplete, or inappropriate responses.
You are responsible for reviewing and validating all AI outputs before relying on them or presenting them to end‑users.
2.4 Not Professional Advice
Certain specialized tools (e.g., interview preparation bots) are for practice and guidance only and do not guarantee outcomes such as visas, legal results, or employment offers.
3. Third‑Party Backend Providers (“Infrastructure Services”)
Convonook solutions rely on reputable independent third‑party AI and communications providers (“Backend Providers”), which may include:
- Speech‑to‑text processors
- Text‑to‑speech systems
- Large language model processors
- Telephony and call‑routing platforms
- Messaging and chat infrastructure
- Cloud hosting providers
3.1 Role of Backend Providers
These providers operate behind the scenes and may process:
- Audio
- Transcripts
- Phone numbers
- Chat messages
- Metadata
- System logs
3.2 Provider Control & Limitations
Backend Providers operate under their own technical and legal terms. Convonook does not control and is not responsible for:
- Provider outages or service errors
- Rate limits or API throttling
- Changes to provider pricing or policies
- Data retention practices
- Storage or deletion timelines
- Latency, routing, or connectivity issues
- Model performance or AI behavior
3.3 Acceptance of Provider Processing
By using Convonook Services, client authorizes Convonook to transmit and process Customer content through Backend Providers solely as necessary to provide the contracted functionality.
4. Prohibited Uses & Sensitive Data Restrictions
4.1 No Sensitive Personal Information
Unless explicitly agreed in writing:
You must not submit or allow others to submit:
- Payment card data (PCI)
- Protected health information (PHI)
- Biometric identifiers
- Special‑category data under GDPR
- Data about minors below legally permitted ages
- Any other highly sensitive information
Convonook services are not designed for such data.
4.2 Prohibited Behavior
You may not use Convonook services to:
- Conduct illegal, harmful, or abusive activities
- Harass, impersonate, or deceive individuals
- Record calls or conversations without proper legal consent
- Reverse engineer or interfere with backend systems
- Create training datasets for external machine‑learning purposes
- Perform any activity that violates applicable law or telecom regulations
4.3 Call Recording Compliance
If you request optional call recording, you are solely responsible for:
- Notifying callers
- Obtaining consent under applicable local, national, or international laws
- Publishing any required disclosures
5. Intellectual Property
5.1 Client Data
You retain ownership of all content, documents, data, prompts, and other materials you provide (“Customer Content”).
5.2 Convonook Property
Convonook retains ownership of:
- Flows, orchestration logic, prompts, and tools built by Convonook
- Internal automations, templates, and architectures
- System designs, scripts, and configurations created for your project
These remain Convonook’s intellectual property, even if customized for your use.
5.3 Backend Providers
Backend Providers may have rights to temporarily process or analyze interaction data only as part of service delivery and/or platform improvement. Convonook does not grant you any rights to provider platforms or IP.
6. Fees & Billing
6.1 Subscription & Setup
Service fees are billed in advance on a subscription basis. Setup fees and configuration costs are non‑refundable.
6.2 Usage‑Based Costs
Voice, messaging, and other consumption‑based charges (e.g., minutes, API calls, routing costs) may apply. These will be disclosed but may vary based on provider pricing.
6.3 No Refunds
Except as explicitly stated, all fees are non‑refundable, including unused periods, downgrades, or partial months.
7. Data Retention & Deletion
7.1 Convonook Retention
We aim to delete or anonymize Customer Content within 30 days after account termination unless retention is required by law, security, or operational needs.
7.2 Backend Provider Retention
Backend Providers may retain certain logs, transcripts, or metadata according to their own schedules and operational requirements. Convonook does not control provider retention policies.
8. Security
Convonook uses commercially reasonable security measures including:
- Encryption in transit
- Access controls
- Credential management
- Monitoring and logging
No system is 100% secure.
You agree to implement adequate security controls on your own systems and user access points.
9. Client Responsibilities
Client is responsible for:
- Accuracy and legality of all Customer Content
- Reviewing AI output
- Implementing required cookie notices and privacy disclosures on your website
- Ensuring compliance with call‑recording laws, marketing laws, and telecom rules
- Ensuring end‑user consent and transparency when embedding chat or voice agents
10. Limitation of Liability
To the maximum extent permitted by law:
- Convonook is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages.
- Convonook is not liable for loss of revenue, profits, data, use, or business interruption.
- Convonook’s total liability for any claim is limited to the amount paid by Client in the 12 months preceding the claim.
Convonook is not liable for any failures or consequences arising from Backend Providers.
11. Termination
Either party may terminate the agreement with 30 days’ written notice. Upon termination:
- Access to deployed AI agents may be disabled
- Chats, voice interactions, logs, and Customer Content will be removed per Section 7
- Outstanding unpaid fees remain due
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware, USA.
All disputes must be resolved by binding arbitration, on an individual basis, and you waive the right to participate in class actions or collective lawsuits.
13. Contact Us
For legal inquiries or support requests: